Job Summary

We are looking for a suitable candidate to fill this position.

  • Minimum Qualification: Diploma
  • Experience Level: Management level
  • Experience Length: 7 years

Job Description/Requirements

Job Responsibilities:

  • Service leader for Nigeria market: develop service support structure locally
  • Provide support to Customers in Nigeria following the  company's Service Pillars such as Promptness Reliability and Kindness
  • Share market orientation and feedback to the management
  • Identify gaps, weak points and propose solutions
  • Develop Service and Parts business from Distributors and End Customers
  • Familiarize current company's products and solutions and ways of working
  • Develop Service capabilities in the local market by expanding Service channels 
  • Develop Training structure in the local market: Centre of Excellence and Distributor Training facilities
  • Arrange and monitor trainings for staff of Service Channels 
  • Monitor and Report Performance of Service activity through Channels    
  • Understand and follow all company's Service Processes (DSM SAP Warranty Parts etc.) 
  • Manage product quality issues and report to the factory to improve product reliability
  • Practice and propagate Safe Working Practices and ethical behaviour
  • Follow Kaizen process to continuously improve Channels. 

Job Requirements:

  • Diploma / Degree with specialization in HVAC 
  • Has 7-10 years of relevant experience handling Service Companies and Technicians 
  • Strong knowledge of Nigeria HVAC Market
  • Strong Customer-Facing Skills
  • Good knowledge of Channel management and motivation process
  • Out of the box thinking to participate in process improvements 
  • Strong creative thinking and problem-solving skills
  • Travel within Nigeria as needed to supervise monitor and review ASPs
  • A solid temperament to face the tough situations and be goal-oriented to achieve results
  • Good knowledge of Excel and PowerPoint and other MS tools

Preferred:

  • Experience in working with Ground level networks in HVAC industry 
  • Nigeria HVAC Market experience
  • Good communication skills
  • Exposure to the Africa market can be an added advantage

Additional Comments: (not mandatory but can be an advantage)

  • Knowledge of Distributors and Dealers Relations in Engineering Organization
  • Competitor scenario and Market Knowledge

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Anonymous Employer
Lagos
| Full Time |
NGN Less than 75,000
2mos
Lagos
| Full Time |
NGN Less than 75,000
2mos