Customer Experience Representative
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Job summary
The Customer Experience Representative is responsible for ensuring that every Bioharb customer receives professional, respectful and timely support after interacting with or purchasing from the brand.
Min Qualification:
OND
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Abuja, Nigeria
Job descriptions & requirements
Responsibilities:
- Customer Enquiries
- Complaint Resolution,
- Delivery Support,
- Product Support,
- CRM Documentation,
- Customer Follow-Up,
- Voice of Customer.
Requirements:
- 1–4+ years customer-service/customer-experience range.
- Strong candidates may come from healthcare/wellness companies, pharmacies, FMCG, telecommunications, fintech/banking, e-commerce, hospitality or other high-volume customer-facing businesses.
- A minimum of an OND in a related field.
- Excellent verbal and written communication,
- Active listening
- Complaint handling
- Conflict de-escalation
- Problem solving,
- Emotional intelligence
- CRM/customer-support software and WhatsApp/email etiquette.
Personality Avatar:
- We want someone who is calm under pressure
- Empathetic and Patient,
- Articulate, warm, emotionally intelligent, and solution-oriented,
- Disciplined, Detail-oriented, tech-comfortable, coachable, and high-integrity.
What This Role Is Not: Customer Service is not another Closer.
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