Job summary
MSport is an international online betting platform that is currently operating in Nigeria and Ghana. With the sustained growth of MSport, we are looking for an experienced customer service representative who is good at handling chats, emails, Calls, and Social Media inquiries and complaints and always paying attention to the Customers and understanding the customer needs.
Job descriptions & requirements
Responsibilities:
- Answer customer service calls/chats/emails in a timely, efficient, and knowledgeable manner.
- Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers.
- Understands customer care and is capable of acquiring feedback on the customer's needs.
- Assists the manager with the daily operation of the call centre, including the development, analysis, and
- implementation of staffing, training, telemarketing, scheduling, and reward/recognition programmes.
Requirements:
- Fluent in French Language / Especially Cameroon French (Written and Speaking)
- A minimum academic qualification of HND in any discipline.
- A minimum of 2 years of call Centre experience.
- Outstanding knowledge of the Hausa or Igbo language (fluently spoken and written) is an added advantage.
- Fluency in the spoken and written English language
- Good Customer Management skills
- Understands how to work with MS Office, like Excel, Word, etc.
- Effective communication skills are required (oral, written, and computer).
- Excellent customer service skills are necessary, along with the ability to create and maintain effective
- relationships with internal and external customers.
- The ability to multitask and adapt to change is critical.
- Familiarity with Sports betting (added advantage)
Remuneration: NGN 180,000 Monthly (Gross)
Basic Salary: NGN 126,000 Monthly
Performance Salary: NGN 54,000 Monthly
About Mobile Sport Limited (MSport)
Mobile Sport Limited (MSport) is a premier sports technology company based in Nigeria, dedicated to revolutionizing the sports industry through innovative mobile solutions. Established with the vision of making sports more accessible and engaging for enthusiasts across the country, MSport offers a range of cutting-edge products and services tailored to meet the needs of modern sports fans.
At MSport, we are committed to leveraging the power of technology to enhance the sports experience, whether it's through our interactive mobile apps, real-time sports news and updates, or our immersive virtual events. Our team is comprised of passionate individuals who are driven by a shared love for sports and a desire to push the boundaries of what's possible in the industry.
A career at MSport means being part of a dynamic team that is shaping the future of sports entertainment in Nigeria. Whether you're a developer, marketer, or sports enthusiast, there's a place for you at MSport as we continue to innovate and redefine the sports landscape in Nigeria and beyond.
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