Job Summary

We are looking to hire a passionate individual to handle the daily Operational needs of the Organization while ensuring the customers satisfaction through Quality Control calls as well Technical support to achieve the organizational overall aims and objective .

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

  • Provide inspired leadership for the organization.

  • Make important policy, planning, and strategy decisions.

  • Develop, implement, and review operational policies and procedures

  • Help promote a company culture that encourages top performance and high morale.

  • Oversee budgeting, reporting, planning, and auditing.

  • Work with senior stakeholders.

  • Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.

  • Work with the board of directors to determine values and mission, and plan for short and long-term goals.

  • Identify and address problems and opportunities for the company.

  • Build alliances and partnerships with other organizations.

  • Support worker communication with the management team.

  • Provide inspired leadership for the organization

  • Supervise and monitor the After sales Team

  • Ensure quality control on calls to customers amongst the call center agent

  • Oversee the recovery of products from customers


    KNOWLEDGE AND COMPETENCY REQUIREMENTS


    1. Minimum Education & Experience:

    • Bsc/University degree 

    • Post graduate qualifications are desirable

    • Minimum of 3 to 5 years cognate work experience 


    1. Knowledge, Skills & Abilities:

    1. Functional/Technical Skills

    1. Functional/Technical Skills

    • Good communication skills and language expression skills, have affinity;

    • Have good team spirit, can work under pressure;

    • Good Analytical and problem-solving skills 

    • Attention to details and good organizational skills

    • Good understanding of quality output

    • Proficiency in the use of communication technology to deliver information and other basic and advanced business applications etc.

    1. Behavioral/Management Development Skills

    • Strong interpersonal skills 

    • Ability to work in diverse teams

    • Strong relationship building and networking skills

    • Ability to think strategically and holistically and to appreciate the inter-relationship and inter-dependencies among issues

    • Team building skills

    • Should possess impeccable integrity and proven commitment to good governance

    • Strong administrative skills

    • Strong negotiation and influencing skills 

    • Work enthusiasm, positive, with a strong sense of competition, thinking agile, good at pioneering;

    • Ability to cope with difficult situations




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