Provide inspired leadership for the organization.
Make important policy, planning, and strategy decisions.
Develop, implement, and review operational policies and procedures
Help promote a company culture that encourages top performance and high morale.
Oversee budgeting, reporting, planning, and auditing.
Work with senior stakeholders.
Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
Work with the board of directors to determine values and mission, and plan for short and long-term goals.
Identify and address problems and opportunities for the company.
Build alliances and partnerships with other organizations.
Support worker communication with the management team.
Provide inspired leadership for the organization
Supervise and monitor the After sales Team
Ensure quality control on calls to customers amongst the call center agent
Oversee the recovery of products from customers
KNOWLEDGE AND COMPETENCY REQUIREMENTS
Minimum Education & Experience:
Post graduate qualifications are desirable
Minimum of 3 to 5 years cognate work experience
Knowledge, Skills & Abilities:
Good communication skills and language expression skills, have affinity;
Have good team spirit, can work under pressure;
Good Analytical and problem-solving skills
Attention to details and good organizational skills
Good understanding of quality output
Proficiency in the use of communication technology to deliver information and other basic and advanced business applications etc.
Behavioral/Management Development Skills
Strong interpersonal skills
Ability to work in diverse teams
Strong relationship building and networking skills
Ability to think strategically and holistically and to appreciate the inter-relationship and inter-dependencies among issues
Team building skills
Should possess impeccable integrity and proven commitment to good governance
Strong administrative skills
Strong negotiation and influencing skills
Work enthusiasm, positive, with a strong sense of competition, thinking agile, good at pioneering;
Ability to cope with difficult situations