Job Summary

To provide visible leadership to the team members by overseeing the operations and management of a restaurant in Lekki on a daily basis.

  • Minimum Qualification: Diploma
  • Experience Level: Management level
  • Experience Length: 3 years

Job Description/Requirements

Administrative and other duties:

  • Ensure strict compliance with service protocols
  • Organizes and oversees the day to day operations and efficient functioning of all units within the outlet
  • Ensures strict compliance to dress code, good hygiene standards and quality protocol, and general outlook among staff.
  • Generate and send daily, weekly and monthly reports (sales, stock, audit, and required reports)
  • Facilitate minor repairs involving the generators, air-conditioning, refrigeration units, and other equipment.
  • Reports major repairs and maintenance work to the Facility
  • Liaises with suppliers, distributors, vendors, and other service providers to the store.

Managerial:

  • Ensures daily store opening/closing times and procedures are strictly followed. 
  • Delegate tasks; following up on work results
  • Maintains store staff job results by coaching, counseling, and disciplining employees
  • Ensure orderliness, routine cleaning, and good hygienic condition
  • Responsible for job sequencing, delegation, workplace scheduling, coaching, and mentoring of employees 

Customer Service:

  • Ensures an organised, beautiful, and comfortable shopping environment for customers to have an enjoyable shopping experience.
  • Be available to promptly attend to customers in the outlet
  • Promptly attends to customer inquiries and complaints
  • Protect employees and customers by providing a safe and clean environment
  • Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
  • Constantly interfacing with the HD unit for product availability & timely delivery. 

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