Job Summary

A customer service executive is the point of contact between Yes You Can and its customers. A customer service Executive must be able to speak fluently and write clearly to communicate with the customers.

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

The Responsibilities of a Customer Service Executive (CSE) are as follows:  

1. Admission; 

  • Responding to customer inquiries concerning studying abroad which includes: programme of study, destination country, cost, visa applications etc.  
  • Sending of admission requirements to students  
  • Ensuring student sends all necessary admission documents  
  • Upload student documents into Hubspot – Hubspot is mainly for telephone calls and follow-ups
  • Ensuring a weekly report is sent to your Line Manager at the end of every week Friday 5 pm failure to do so attracts a penalty. The penalty is that staff automatically skips the next promotion/confirmation date. If this happens twice, staff will be suspended, or employment  terminated as deemed 
  • Communicating admissions, visa updates and other important studies abroad details to students 
  • Communicating with our UK, Ireland, US, Australia partners  
  • Embassy visits and training attendance  

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