Customer Relationship Personnel

Wellspring School Support

Job Summary

A study abroad agency is inviting applications from a suitably qualified individual for the position of Customer Relationship Personnel in its Abuja office.

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Responsibilities:

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents

Job Requirements:

  • A bachelor's or HND qualification in marketing, communications, advertising, business management, or in a related field preferred.
  • At least 3 years experience as a customer experience specialist, or a similar customer support role.
  • Between 22-35 years
  • Preferably female
  • Extensive experience in gathering and interpreting customer experience information.
  • Solid knowledge of online customer engagement platforms and channels.
  • Skilled in the use of social media platforms as a marketing tool
  • Good knowledge of digital marketing concepts
  • Proficiency in MS Office, as well CRM software
  • Exceptional interpersonal skills and a client-centred approach.
  • Great organizational and time management abilities.
  • Superb communication, collaboration, problem-solving and project management skills

Salary Expectation: NGN100,000 – NGN130,000

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