Job Summary

The E-commerce Customer Service Representative works on projects/matters of limited complexity in a support role. Work is closely managed, typically reports to a supervisor.

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: No Experience/Less than 1 year

Job Description/Requirements


  • The ideal customer service representative typically requires a high school diploma or equivalent. 
  • Additionally, an E-commerce Customer Service Representative may require a bachelor's degree.
  • Possesses a moderate understanding of general aspects of the job. 
  • To fit into this role typically requires 0 - 2 years of related experience.

Daily Tasks:

  • Ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures.
  • Responds to customers' inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.
  • Resolves routine and basic problems and communicates solutions or requested information to the customer.
  • Being a Customer Service Representative involves analyzing customers' service needs and refers to other service or technical departments for follow-up as needed.
  • Make use of a customer relationship application or database to record activities and research product information.
  • The Customer Service Representative works under the close direction of senior personnel in the functional area.

Location: Maryland, Lagos.

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| Full Time |
NGN 75,000 - 150,000