Job Summary

The E-commerce Customer Service Representative works on projects/matters of limited complexity in a support role. Work is closely managed, typically reports to a supervisor.

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: No Experience/Less than 1 year

Job Description/Requirements

Requirements:

  • The ideal customer service representative typically requires a high school diploma or equivalent. 
  • Additionally, an E-commerce Customer Service Representative may require a bachelor's degree.
  • Possesses a moderate understanding of general aspects of the job. 
  • To fit into this role typically requires 0 - 2 years of related experience.

Daily Tasks:

  • Ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures.
  • Responds to customers' inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.
  • Resolves routine and basic problems and communicates solutions or requested information to the customer.
  • Being a Customer Service Representative involves analyzing customers' service needs and refers to other service or technical departments for follow-up as needed.
  • Make use of a customer relationship application or database to record activities and research product information.
  • The Customer Service Representative works under the close direction of senior personnel in the functional area.

Location: Maryland, Lagos.


Important Safety Tips

1. Do not make any payment without confirming with the Jobberman Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

Share Job Post

Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

Log In to apply now

Activate Notifications
Stay productive - get the latest updates on Jobs & News
Deactivate Notifications
Stop receiving the latest updates on Jobs & News
Lagos
| Full Time |
NGN 75,000 - 150,000
2mos