Job Summary

We are looking for a suitable candidate to fill this position.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 1 year

Job Description/Requirements

Responsibilities:

  • Resolve product and service problems by clarifying the customer's complaint; conversant with market currency exchange rate
  • Chat online with customers via our website.
  • Contribute to team effort by accomplishing related results as needed.
  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication with customers.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Follow communication procedures, guidelines and policies.
  • Greet customers and warmly and ascertain problem or reason for calling via chat

Additional Requirement:

  • Must not be above 27 years old at the time of application (Necessary)
  • Applicant must reside within Abuja (Important)
  • Proven customer support experience
  • Must be available to resume immediately
  • Must have completed NYSC
  • Must be able to work on a two day and two-night shift weekly
  • Track record of over-achieving quota
  • Strong handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • Proficient in the use of oral and written English
  • Proficient with Excel for report
  • Good internet and computer skills
  • Quality Guarantors will be needed as well as a referee

Salary: ₦50,000.00 per month

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