Client Relations Officer
Easy apply
New
Featured
Job summary
Licensed by the Nigerian Securities & Exchange Commission and the Nigerian Stock Exchange, this fully operational investment bank and securities trading firm is looking for a knowledgeable and eloquent client relations officer to oversee our client interactions and service touchpoints. You will serve as our clients’ main advocate, making sure that all of their enquires, concerns, and comments are resolved quickly and professionally. The ideal applicant will be able to articulate complicated product benefits in a straightforward and concise manner while cultivating enduring brand loyalty through outstanding service recovery.
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Manage KYC processes and documentation and onboarding for new clients.
- Resolve all issues related to new user accounts, profiles, and login details.
- Act as an intermediary between Finance and Internal Control Departments to ensure confirmation of deposits and the execution of buy/sell mandates.
- Liaise with the compliance department to resolve clients' complaints.
- Maintain accurate records of all customer communications.
- Communicate with prospective and existing clients via phone and email to provide information on Capital’s investment products, asset management services, and market updates; address inquiries, and resolve complaints.
- Offer effective solutions to customer issues, including technical troubleshooting and billing inquiries.
- Build and maintain strong relationships with clients and colleagues to foster collaboration and satisfaction.
- Provide clear, step-by-step guidance to resolve technical problems in person or remotely.
- Ensure strict compliance with CBN, SEC, and AML/CFT regulations in all client interactions.
Requirements:
- Minimum qualification of a bachelor’s degree in numerically related courses
- A minimum of 3 years’ experience in customer service, preferably in a financial services/investment/stockbroking firm, is an added advantage.
- Professional Certification in Customer Service is an added advantage
- Extensive digital proficiency in social media management.
- The candidate must possess excellent Communication and Interpersonal skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Organizational and task prioritisation skills
- Proficiency in written and verbal communication
- Must be target-driven and detail-oriented
- Adept and have Conflict Resolution skills
- Strong product knowledge of Investment Products, mutual funds, and Asset Management
- Polished appearance and Excellent Telephone Etiquette
- Ability to work under pressure and meet Service KPIs
Note: Only shortlisted candidates will be contacted.
Important safety tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
