Customer Support Officer

Responsibilities:

• Respond promptly and professionally to customers via WhatsApp
• Attend to several customers at the same time while maintaining accuracy and excellent service
• Answer customer questions and provide accurate information
• Negotiate with customers and close sales where applicable
• Calculate prices, totals, discounts, and other figures accurately
• Follow up with customers and ensure enquiries are properly handled
• Keep track of multiple conversations, orders, and customer requests
• Escalate issues when necessary
• Maintain a high level of professionalism and confidentiality at all times
• Learn and follow the company’s procedures, pricing, and customer-service standards.

Requirements:

• A minimum or an HND in a related field.
• Previous experience in WhatsApp customer service, sales, online sales, customer support, or a similar role is an advantage.
• Must have completed NYSC
• Must be fully available and ready to work full-time
• Must live around Akobo / Akobo axis, Ibadan or be able to conveniently commute to the location
• Extremely fast typing speed is essential
• Excellent written English and communication skills
• Strong customer service skills
• Excellent negotiation and persuasion skills
• Must be able to handle multiple WhatsApp conversations simultaneously without losing track of customers
• Must be very fast and efficient when responding to customers
• Excellent or very good mathematical/numerical ability
• Must be highly attentive to details and accurate with figures
• Must be a very fast learner and able to understand new processes quickly
• Must be organized, responsible and able to work with minimal supervision
• Must be calm and professional when dealing with difficult or demanding customers
• Female, 20–32 years old

What We Are Looking For:

• We need someone who is very fast, smart, sharp, numerically sound, and highly responsive.
• If you are the type of person who can handle multiple customers at once, type quickly, negotiate confidently, calculate accurately, and learn new things very quickly, you may be a great fit for this role.

Location: Akobo, Ibadan

Remuneration: NGN180,000 Monthly

Important:

• This is a home-office position.
• The successful applicant will work from a dedicated office space within the employer’s residence.
• Please apply only if you are comfortable with this work environment and can reliably commute to the location.

Note: Only candidates who meet the requirements and are available to resume work will be considered.