Regional Officer

Job Summary

Regional Officer would be a general management position for a particular region. Regional Officer would be a key liaison point between all the field staff (branches/ franchisees/partner associates) and Headquarters to ensure that all the student needs are served with a consistent quality befitting the reputation of KC Overseas.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Key Responsibilities of the Regional Officer:  

1. Manage all the field offices (branches/franchisees/associate partners) for an end to end process of student walk‐ins to conversions. The Regional Officer would have specific targets of students conversion from a given region. The role incumbent would have to carry out the following activities to set up the  region:  

  • Thoroughly understand the business model and SOPs expected from the field office.
  • Field visit to understand the current status of the field offices.  
  • Discuss with Head office about how best to organize the region and detail out what specific help would be needed from the Head Office (HO).  
  • Understand the expectations and problems of Business Units (Units that specialise in specific countries) and field offices with each other and set up an operational framework in consultation with HO.  

2. Ensure process efficiency for the entire process of students walk‐ins to students conversion. This  would involve:   

  • Regular reviews of field offices to identify bottlenecks and ensure that quality of service and speed does not suffer.  
  • Ensure that student-facing field staff are adequately trained on the relevant knowledge and  SOPs.  
  • Hiring the right quality people in the field wherever required.  

3. Coordinate with Business Units in HO to ensure that field offices get adequate support Each Business  Unit in HO is responsible for a set of countries where they have specialised knowledge right from  Universities, their admissions requirement to visa regulations. Regional Officer has to liaison with each of the Business Unit and their Subject Matter Experts (SMEs) to ensure that adequate knowledge is available to the field offices to efficiently serve the students they are targeting.   

4. Plan and execute the regional marketing activity in coordination with the Head of Marketing at HO: This would involve helping the marketing office with ground-level support at each region and also helping marketing function plan better based on regions own particular needs.   

Position Linkages: The position would closely work with the following:  

  • Field offices ‐ as a key point of contact.  
  • Business Units to ensure that field offices understand the needs of the Business Units better and Business Units serve the field offices better to ensure a great experience for target students.  
  • Marketing To plan and execute the marketing activities in the region  
  • Operations in HO for all backend processes including visas 
  • Senior Leadership Update about regional performance and take strategic guidance. 

Position challenges:   

  • The incumbent would be involved in decentralising some of the processes which are currently handled only centrally.  
  • The position requires a high energy individual who can balance the needs of HO and field offices. 
  • The position would require significant travel to ensure that the field offices operate smoothly.  

Career prospects for the position:   

  • This is a general management position that includes managing the region independently.   
  • The incumbent would have exposure to the wide field of overseas education and a  learning opportunity by interacting with professionals representing leading international universities.  
  • Based on the performance and orientation of the incumbent, the incumbent can grow into  one of the following roles in the future:  Head of Operations/Global Sales in HO and Head of a particular Business Unit responsible for a country  

Job Requirements:

  • High energy professional preferably with the experience of dealing in overseas education or an allied field. Desired total experience would be about 3‐4 years.  
  • Ability to collaborate with a diverse set of people.  
  • Ability to learn domain knowledge.  
  • Proven people management ability to manage field staff  
  • Good communication skills  
  • Eye for details and patience to monitor and manage operations.  
  • Experience of minimum 2 years in Overseas Education industry is must  

Salary: $1000 - $1200

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