Business Operations Manager

Job Summary

We are looking for a suitable candidate to fill this position.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements


The candidate is expected to display requisite skills to coach the travel team on:

  • Supporting Trav4College Operations; recruiting International Students
  • BSP and its billing systems operations. 
  • Newmarket trends, and sourcing for products that will meet consumer demands for travel and tourism. 
  • Effective and efficient service delivery towards customer enquiries with a view to surpassing expectations. 
  • The necessary KPIs required for Travel Agency Operations. 
  • Ability to manage a Team 
  • Organization of Agency Operations and related documentations 
  • Staff and performance management. 
  • New business innovation and ideas to improve sales. 
  • Liaison with other travel partners (airlines, hotels etc) with a view to managing bookings and schedules. 
  • Smooth and efficient running of the business operations. 
  • Knowledge and understanding the use and intricacies of online booking engines.
  • Credit disbursement/instalment payment for aeroplane tickets
  • Facilitation of Passport & Visas issuance. 
  • Booking and support services required for Cruise Market in Nigeria / Royal Caribbean.
  • Educational Tours for Students within and outside Nigeria. 
  • Activities / Group Tours based on weather, holidays, social events (etc) in Nigeria. 

Professional Skills: 

Candidate must possess the under-listed requisite professional skills: 

  • Held similar position in previous employment.
  • Good negotiation skills and relationships with various airlines. 
  • GDS experience– Amadeus and Sabre will be an added advantage
  • Excellent customer service and client management skills. 
  • Overall travel knowledge 
  • Proficiency in ticket issuance (Issue & Re-issue of tickets) 
  • Possess a good understanding of the GDS billings by IATA 
  • Possess good contact base with tour companies (Local and International). 
Salary: NGN 250,000 plus NGN 250,000 monthly bonus.

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