Job Summary

The Branch Manager is responsible for overseeing the welfare of the branch by accomplishing department objectives through staff management, planning, and evaluating department activities. The job holder will also be responsible for managing customer relationships to drive revenue and volume growth. He/She will prepare financial statements and operational reports for the head office.

  • Minimum Qualification: Degree
  • Experience Level: Management level
  • Experience Length: 9 years

Job Description/Requirements

  • Build, understand and sustain relationships with the clients. Consistent and frequent communication with the client providing complete, concise portfolio valuations and guidance. 
  • Provide supervision with a continuous focus towards helping clients adapt to changes in personal circumstances and the financial environment. 
  • Effectively convert service recovery to sales opportunities and sustained client loyalty.
  • Drive portfolio growth through customer acquisition and increased product per customer ratio for existing to bank clients.
  • Offer a consistent customer experience by offering needs analysis and consultation to clients
  • Supervise the gathering of competitive intelligence to determine what competitors are offering clients, product positioning, and service offerings. 
  • Continuous tracking of market trends and ensuring up-to-date knowledge of market offerings to be able to provide advice on potential financial planning solutions based on client needs. 
  • Identify & partner with teams to provide expert advice across a wide range of financial matters such 
  • Ensure meeting client's requirements while ensuring compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff.  
  • Ensure zero operational loss and effective complaint management.
  • Resolve issues for clients, help them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to a decision.
  • Report any suspicious transaction
  • Ensure strict compliance with all provisions of the bank's Code of Conduct and maintain a satisfactory audit rating


  • A First Degree from a reputable higher institution. A Masters’ Degree will be an added advantage. 
  • The candidate must have a professional qualification/membership of a recognized body.
  • Minimum of 9 - 10 years experience in a similar managerial position.
  • Sound knowledge of all aspects of general banking, retail operations, and credit operations/deposit and lending products/inspection and audit requirements, as applicable.
  • Awareness of all the policies and procedures issued in relation to money laundering prevention.

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