Job summary
The recovery officer will be responsible for managing delinquent accounts, implementing recovery strategies, and minimising loan losses while maintaining professional relationships with customers and relevant stakeholders.
Job descriptions & requirements
- Manage and recover non-performing loans and overdue accounts.
- Develop and implement effective debt recovery strategies.
- Negotiate repayment arrangements with customers.
- Monitor recovery performance and prepare reports.
- Liaise with external recovery agents, solicitors, and regulatory bodies where necessary.
- Conduct investigations and skip-tracing activities.
- Recommend restructuring and write-off options where appropriate.
- Maintain accurate documentation and records.
- Support initiatives aimed at improving portfolio quality.
- Bachelor's degree in accounting, banking and finance, economics, business administration, or a related field.
- ACA, ACCA, ACIB, or related certifications will be an added advantage.
- Minimum of 4 years' experience in loan recovery, collections, credit administration, or related functions within a bank, finance company, microfinance bank, or fintech.
- Strong negotiation and debt recovery skills.
- Knowledge of credit risk management and loan recovery processes.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and meet recovery targets.
- Proficiency in Microsoft Office applications.
- High level of integrity and attention to detail.
Location: Abuja
Remuneration: NGN 509,500.32 Monthly Net
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