IT Officer

Responsibilities:

• Provide day-to-day technical support to staff and resolve hardware, software, network, and system-related issues.

• Install, configure, maintain, and troubleshoot computers, printers, scanners, internet devices, and other IT equipment.

• Manage and maintain the organisation’s computer systems, networks, servers, and other IT infrastructure.

• Set up and maintain user accounts, access rights, passwords, and system permissions.

• Monitor network connectivity, internet performance, and IT systems to ensure optimal availability.

• Perform routine maintenance, updates, upgrades, and troubleshooting of IT equipment and software.

• Implement and maintain data backup procedures to protect organisational information.

• Support the implementation of IT security measures, including antivirus protection, access controls, and system updates.

• Assist in identifying and addressing cybersecurity risks and incidents.

• Maintain an up-to-date inventory of IT equipment, software licences, and other technology assets.

• Ensure proper documentation of IT systems, configurations, incidents, and resolutions.

• Support staff with the use of Microsoft Office applications, email systems, cloud platforms, and other business applications.

• Assist with the onboarding and offboarding of employees by setting up and deactivating IT accounts and equipment.

• Recommend appropriate IT solutions, equipment, and software to improve operational efficiency.

Requirements:

• Strong troubleshooting and problem-solving skills
• Good knowledge of computer hardware, software, and networking
• Proficiency in Microsoft Office Suite, particularly Word, Excel, Outlook, and Teams
• Knowledge of Windows operating systems and basic system administration
• Basic knowledge of LAN/WAN, Routers, switches, Wi-Fi and network troubleshooting
• Knowledge of IT security, antivirus systems, data protection and backup procedures
• Ability to install, configure, and maintain computers and other IT equipment
• Good understanding of email systems, cloud-based applications and user account management
• Strong communication and interpersonal skills
• Good organisational and time-management skills
• Ability to explain technical issues in simple terms to non-technical users
• Ability to work independently and respond promptly to IT incidents
• Strong attention to detail and commitment to confidentiality
• Ability to manage multiple IT support requests and prioritise tasks effectively.