Group Head
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Job summary
The Group Head , Remedial Services will be responsible for driving the recovery of delinquent loans, managing recovery strategies, and leading a team to ensure optimal portfolio performance while minimizing losses. He shall ensure that watch listed names do not dovetail into the NPL bucket.
Min Qualification:
Degree
Experience Level:
Executive level
Experience Length:
10 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Abuja, Nigeria
Job descriptions & requirements
Responsibilities:
- Develop and implement effective loan recovery strategies and policies
- Oversee the entire recovery process for non-performing loans (NPLs)
- Lead, supervise, and motivate the recovery team to achieve set targets
- Monitor and analyze delinquent accounts and recommend appropriate recovery actions
- Engage with external recovery agents, legal firms, and regulatory bodies where necessary
- Ensure compliance with regulatory and internal credit policies
- Prepare periodic recovery reports and present to management
- Negotiate repayment plans with delinquent customers
- Drive field recovery operations where applicable
- Review and improve recovery processes for efficiency and effectiveness
- Collaborate with Credit Risk and Operations teams to reduce default rates
- Ensure proper documentation and tracking of all recovery activities
Requirements:
- Minimum of 10 years’ experience in credit, collections, or recovery within the financial services sector
- Bachelor’s degree in Finance, Economics, Business Administration, or related field
- Relevant professional certifications (e.g., risk management, credit analysis) will be an added advantage, and LLB is an added advantage
- At least 5 years in a leadership role
- Strong knowledge of loan recovery processes, credit risk, and regulatory requirements
- Proven track record of recovering high-value delinquent accounts
- Excellent negotiation and communication skills
- Strong analytical and problem-solving abilities
- Ability to work under pressure and meet targets
- Proficiency in Microsoft Office and loan management systems
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