Luca

Front Desk/ Customer Relations Officer

Job Summary

We are recruiting to fill this position.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Responsibilities:

  • Serve as the face of the company, offering friendly service to those entering the building or calling in on the phone. Allow access to other customers, guests and other employees.
  • Receives visitors at the front desk by greeting, welcoming, directing and announcing them appropriately; Greet people entering the building, answering any questions, providing directions and alerting staff when someone is there to meet or visit them
  • Answer phones, transfer calls, schedule appointments, answer questions, give directions and manage the flow of traffic in the office.
  • Manages primary customer interface: i.e. Front Desk, Telephones, and Websites. Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within our message system along with setting up conference calls as requested
  • Manage the building log of who is entering and exiting the building
  • Accept deliveries and mail, organize them to be distributed to the correct recipients using the office mailing system and ensure they get to the recipient in a timely manner while also managing outgoing mail and packages for pickup
  • Assist new applicants who come into the building to apply for positions
  • Handle filing and data entry as requested
  • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures). Maintain the reception area, keeping it clean and free of clutter
  • Maintain office security by overseeing Security Personnel following safety and security procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
  • Order front office supplies and keep an inventory of stock
  • Update calendars and schedule meetings; Arrange travel and accommodations, and prepare vouchers
  • Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
  • Interacts with customers visiting the premises and intimates them with a portfolio of products and services. 
  • Follow up with customers and clients based on their requirements and ensure that needs are fulfilled to the client’s satisfaction
  • Aim to provide a world-class, satisfactory experience to clients at all time
  • Understanding key customer individual needs and addressing these.
  • Keeping the public/customers updated on the latest products in order to increase sales.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Have a great knowledge of our products inside and out so that you can answer questions and provide adequate information to prospective clients.
  • Follow communication procedures, guidelines, and policies
  • Keep a record of incoming inquiries to be able to reference at a later date
  • Provide feedback to other departments to help improve sales, marketing, and business processes
Competencies:

  • Functional Competencies
  • Strategic & Business Perspective
  • Customer Engagement & Needs Assessment
  • Product/Service Knowledge
  • Market & Customer understanding
  • Human Relations skills
  • Information Gathering & Analysis
  • Database Administration
Organizational Competencies:

  • Patience to be able to stay calm in an intense environment
  • Adaptability and flexibility in order to deal with different customers and needs in a short period of time
  • Attention to detail
  • Oral Communication
  • Written Communication
  • Planning
  • Personal Organisation & Personal Effectiveness
  • PC/personal productivity tools - Words for windows, Excel, PowerPoint,
  • Microsoft Project and Electronic mail
Attribute:

  • Integrity
  • Innovation/creativity (Ability to think outside the box)
  • Attention to details
  • Teamwork and collaboration
  • Resourcefulness
  • Strong work ethics
  • Leadership attributes
  • Strong written and personal communications skills
  • Positive attitude and ability to learn quickly
  • Advanced proficiency with Microsoft Office (Word, Excel, PowerPoint)
  • Strong quantitative skills
  • Highly dependable, very organized, able to work independently
  • Excellent clients & vendors management skills

Qualification & Experience:

  • Minimum of a Bachelor's degree in any relevant field
  • Proven Experience in a similar role.
  • Minimum of Second Class Upper
  • Minimum of 2 years Post-NYSC Experience

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