Front Desk Officer
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New
Job summary
Welcome guests, manage reservations and check-ins, and provide friendly, professional service throughout each guest’s stay.
Min Qualification:
HND
Experience Level:
Senior level
Experience Length:
5 years
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
- Welcome guests and handle check-ins and check-outs efficiently.
- Manage reservations received by phone, online, or in person.
- Explain room rates, hotel facilities, and hotel policies clearly.
- Confirm payment before issuing room keys, following the hotel’s “No payment, no keys” policy.
- Process payments accurately, issue receipts, and maintain complete transaction records.
- Keep guest information confidential and maintain accurate occupancy records.
- Respond promptly to guest inquiries and complaints, escalating issues when necessary.
- Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
- Prepare daily occupancy, reservation, and payment reports.
- Maintain a clean reception area and provide clear handover notes at every shift change.
Requirements:
- A minimum of 5 years of experience
- Previous hotel reception or customer service experience preferred.
- Strong communication, organisational, and basic computer skills.
- Ability to handle cash and use reservation or hotel management systems.
- Professional appearance, honesty, and a welcoming attitude.
- Availability to work shifts, weekends, and public holidays.
Location: Anambra
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