Job Summary

We are recruiting to fill this position.

  • Minimum Qualification: Degree
  • Experience Level: Management level
  • Experience Length: 6 years

Job Description/Requirements

Job Purpose:

  • Develop and manage the company’s approach to identifying, preventing, and addressing fraud (particularly related to our technology, products, and payments), to reduce fraud-related losses and improve customer experience. 
  • Own analytical and operational strategies, policies, processes and accountability for actions to proactively shape how fraud and device/system exploits are managed, and allow us to appropriately assess and address portfolio risk. 
  • Manage a team of fraud managers, investigators and analysts across all countries of operation to prevent, uncover,  investigate and address fraudulent activities related to the company's products, sales processes and customers. 
  • The role is a global role, with a preference for experience in West and/or East Africa

Key Job Functions:

  • Proactively manage fraud risk by observing data, prioritizing investigations, evaluating the impact of identified risks, and communicating a course of action to mitigate fraud loss, all while balancing the customer experience.
  • Proactively identify risks and introduce new methods of prevention, monitoring and addressing fraud that can drive improvement in the company's ability to foresee systemic risks and how to address them early.
  • Manage the analysis, reporting, and quantification of potential fraud-related losses including metrics such as average fraud loss balance, false-positive ratios, ticket processing efficiency and case closure rates, with a keen understanding of how to meet and exceed targets, expectations and best practices relative to our peer group.  This includes regular portfolio, region-level, and product-level reporting to senior management.
  • Collaborate closely with the technology department, including device and data security, product development,  and data science teams, to proactively identify risk exposure in our products and systems and make changes as  needed to reduce fraud risk, through technical solutions, monitoring systems, and business practices
  • Work closely with the legal, compliance and audit departments to establish and drive adherence to risk prevention and mitigation practices and carry out forensic and criminal investigations, internal disciplinary processes, and customer engagements with optimal integrity, accountability, and thoroughness.
  • Manage and coordinate team development and operations, including taking responsibility for global fraud recruitment and hiring, training and development, expectations setting and protocols within the department,  budget setting and management; and communicating and enforcing values, policies, and procedures

Requirements, Qualifications & Skills:

  •  6-10 years of analytical and operational experience solving business problems and managing risk in fast-paced, ever-changing environments, particularly related to fraud risk management, financial crime (AML, CFT, KYC), banking,  payment transactions and digital financial services, consumer credit, data protection, or forensic investigations. 
  • A keen understanding of data-driven fraud indicators, behavioural patterns of consumers and common loopholes exploited by fraudsters related to technology, data security, and financial services and cashless payments.
  • Understanding of criminal justice systems and processes in our key markets, comfort interacting with stakeholders related to fraud investigations, and strong networks for effective fraud mitigation in the areas where we operate.
  • Familiarity with quantitative approaches to fraud management, including exploratory statistics, data mining,  predictive modelling other advanced analytical tools to understand trends, customer behaviour and risk exposure.
  • Ability to manage accountability or both field-based operational teams and desk-based analytical resources, ensuring  adherence to KPIs and SLAa and coordination, prioritization, and effectiveness from case sourcing to resolution
  • Interpersonal skills to effectively communicate with key stakeholders and manage business expectations, fairly engage  with customers and staff, motivate, encourage and develop a team, and communicate findings effectively

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