Corporate Communications Officer

Responsibilities:

• Work closely with leadership to plan and execute communication strategies supporting company objectives.
• Contribute to drafting communication materials (newsletters, press releases, announcements) for diverse audiences.
• Develop and update written, visual, and multimedia content for internal memos, newsletters, the website, and social media.
• Collaborate with graphic designers or external agencies (if applicable) to create engaging communication materials.
• Assist in building relationships with media outlets, coordinating interviews, and fielding media inquiries.
• Monitor media coverage and flag potential reputational risks or opportunities for enhanced visibility.
• Serve as a key point of contact for staff communications, ensuring transparent and timely updates on organisational initiatives.
• Help maintain internal channels (intranet, bulletins, newsletters) and gather feedback to improve communication effectiveness.
• Support communication activities for stakeholder events, conferences, and community outreach programs.
• Help track stakeholder feedback and escalate concerns to senior management when needed.
• Monitor communication trends, social media engagement, and public sentiment.
• Compile regular reports that evaluate the effectiveness of communication initiatives and recommend improvements.
• Contribute to crisis communication plans and, when necessary, assist senior
• staff in drafting public statements or internal notices.
• Monitor real-time developments to respond quickly and effectively under guidance from senior leaders.
• Ensure that all communication materials adhere to the organization’s branding guidelines and messaging standards.
• Provide basic guidance to staff to maintain brand consistency in day-to-day communication.
• Perform additional tasks and projects as assigned by the Head of HR and Corporate Services

Requirements:

• Bachelor’s degree in communications, public relations, journalism, or a related field.
• Minimum of 2 years of experience in corporate communications or public relations.
• Managing media relations and crafting effective communication strategies.
• Use of digital communication tools and social media platforms.
  
• Self-leadership and team management skills.
• Excellent verbal and written communication abilities.
• Strategic thinking and problem-solving capabilities.
• Ability to work under pressure and meet deadlines.

Key Competencies:

• All communications are delivered on schedule and meet the organisation’s quality standards.
• Positive feedback from internal teams and external stakeholders regarding clarity and consistency of communications.
• Consistent application of the organisation’s brand voice, style, and visual identity.
• Building and maintaining productive relationships with media and relevant external partners.
• Provide training and support to staff on best practices for communication.

KPIs:

• Timeliness and effectiveness of communication campaigns.
  
• Growth in social media engagement metrics.
  
• Crisis and Reputation Management.
  
• Survey results or feedback from staff on clarity and timeliness of updates.
  
• Adherence to project/task deadlines and alignment with strategic objectives.
  
• Media and Public Relations Management

Key Interfaces:

• Internal: Sales and marketing, HR, and other departments.
• External: PR agencies and graphic designers.

Supervises: Communication team members, including writers, designers, and interns.

Remuneration: NGN 350,000-500,000