Job Summary

You will be responsible for all technical activities (non-IT) in multiple countries of operation and you will manage the entire technical team to carry out the tests, analyzes and repairs of domestic solar systems and their components as well as the training of teams. This position will require periodic field visits and visits to other countries of operation to meet our customers and our office and field team for training and to pilot test new products and accessories.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description/Requirements

Technical/Team Management:

  • Plan and manage all technical activities in all countries; 
  • Manage after-sales service with suppliers;
  • Develop standard procedures for installation and repairs;
  • Assist the Technical Director in the selection and testing of new products or solar systems by reviewing design specifications and functional requirements
  • Recommend technical changes to improve the efficiency and quality of solar products;
  • Provide technical guidance and support to installation and repair teams;
  • Provide consultation, advice, and expert advice to management on technical matters related to systems or processes.
  • Develop and implement a training program for field and office staff. 

Product Design and Development:

  • Develop and run market tests on new products (including components and accessories) that can meet the customers’ energy needs and functional requirements. 
  • Develop/Review design specifications & functional requirements, test run products and recommend engineering or manufacturing changes;
  • Perform usage and lifetime stress tests, or cost reduction analysis;
  • Recommend technical design or process changes to improve efficiency, quality, or performance. 

Installation and Repairs:

  • Small scale (<3kW) Power System installation and Maintenance 
  • Develop standard procedures and quality or safety standards for installation and repairs
  • Provide technical direction or support to installation and repair teams during installation, testing, system commissioning, repairs, or performance monitoring
  • Develop and implement a train-the-trainer program for technical installations and repairs
  • Develop a technical problem resolution and escalation process
  • Provide support to the Customer Care Agents in troubleshooting technical issues.

Requirements:

  • Degree (at least 5 years) in Electrical Engineering, Solar Engineering, or a related degree.  
  • Practical experience of at least 3 years in the repair and maintenance of electronic and solar equipment (SHS, TV, etc.)
  • Inspecting Equipment, Structures, or Material to identify the cause of errors or other problems or defects
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form
  • Ability to provide consultation, guidance, and expert advice to management and other groups on technical, systems, or process-related issues/topics.Ability to manage and form a team
  • Ability to analyze and process data/information (knowledge of excel or google sheet)
  • Ability to analyze new and complex technical problems and propose solutions
  • Capacity to train others
  • Ability and willingness to travel for field visits is critical and to work on-call during off-shift hours
  • Think Creatively and be Proactive!

Salary Range: NGN 440,000 - 550,000 

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