ICT Instructor & Support Officer

Job Summary

To be responsible for the management, maintenance and development of all ICT equipment and the provision of technical advice and support for ICT curriculum. To engage in ICT teaching and learning for students.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 4 years

Job Description/Requirements

Key Areas of Responsibilities: 

  • Technical ICT Support 
  • Configuration & Installation 
  • Server & Network Support 
  • Maintenance 
  • Administration & Supervision 
  • Training  
  • Marketing 
  • ICT curriculum implementation to students.

Duties and Responsibilities:

1. Technical ICT Support:

  • Install new software and hardware. 
  • Secure, security code and ensure the safe set up of new equipment. 
  • Set up equipment such as laptops, data projectors, interactive whiteboards, sound systems and other specialist ICT equipment, ensuring that systems are ready for use and operating correctly.
  • Deliver hardware and resources to work areas and classrooms as required. 

2. Configuration & Installation:

  • Assist in creating a structured approach to rolling out new hardware or software, including procurement, testing and assessing the needs of user training. 

3. Server & Network Support:

  • Perform basic diagnostic routines. 
  • Work to and give guidance to others on the ICT acceptable use policy. 
  • Perform checks to ensure that broadband connectivity is maintained. 

4. Maintenance: 

  • Develop a maintenance schedule for all computer hardware, software and networks, and ensure that it is followed. 
  • Manage the structure of the school online management systems and contribute to the development of other e‐learning solutions. 
  • Support the implementation of MIS solutions as required. 
  • Detect, diagnose and resolve most PC, printer and peripheral device faults. 
  • Maintain electronic mail accounts and implement where appropriate. 
  • Ensure routine safety checks, including electrical tests, are carried out and appropriate records maintained.
  • Ensure the safe disposal of obsolete equipment, used consumables and waste materials in line with recognised procedures. 

5. Administration & Supervision: 

  • Maintain an up‐to‐date inventory of ICT software and licences in school. 
  • Be responsible for an efficient stock control system and associated records. Order equipment and supplies to secure the best value for goods and services. 
  • Receive and check deliveries and associated invoices, notify the appropriate person of discrepancies.
  • Support the full range of financial planning for ICT, including the purchase of larger items and help to estimate future budget requirements. 
  • Assist in planning and implementing changes to elements of the ICT service as required.
  • Provide management information as required. 

6. Training:

  • Ensure school policy on staff and pupil access to data and files is implemented.
  • Provide advice, guidance and assistance to teachers, pupils and other members of staff on developing their use of ICT in school. 
  • Under the guidance of a teacher use specialist skills and experience to train and support individual students or groups of students. 
  • Produce material and equipment required for teaching as requested, including printing, downloading of support material, worksheets and help sheets. 
  • Identify software, hardware and working practices required to fulfil the functional specification as defined by school staff. 
  • Invigilate examinations and tests as required. 

7. Marketing:

  • Responsible for managing all TLP social media platforms 
  • Monitor and manage the school website. 
  • Update school website and other online platforms with up-to-date information regularly
  • Ensure social media marketing strategy is in alignment with school policies. 

8. ICT Curriculum Implementation:

  • Participates in ICT curriculum development 
  • Presents ICT lessons to students 
  • Engages in student evaluation activities as regards ICT. 
  • Generates students’ reports  

General Duties: 

  • To work flexibly and undertake other duties of an equivalent nature that may be required by the head of the department from time to time. 
  • To be familiar with customer care, data protection and health and safety policies.
  • To keep abreast of current hardware and software developments and provide advice on the best product for a given task. 
  • To attend and participate in meetings within the school as required.

Key Performance Indicators: 

  • Equipment is operating as it should on a daily basis and timely completion of daily inspections. 
  • Employee (user) satisfaction score; reduction in the number of user complaints 
  • Planned maintenance vs. reactive maintenance ratio 
  • Efficient IT support deployment across the whole school.


Educational Qualifications: 

  • Bachelor’s Degree in Computer Science or  Engineering

Relevant Experience: 

  • A minimum of 4 - 6 years relevant experience as  an ICT Support Officer

Professional Qualifications:  

  • Cisco Certified Network Associate Certification 

Key Competences:

1. Knowledge:

  • Microsoft Windows 10, Office  2016, Office 365, Apple OS and desktop related software products. 
  • Citrix, Virtual Desktops, LAN/WAN, TCP/IP, Anti-Virus,  Internet Access and security solutions. 
  • Administering AD login accounts,  Distribution and Security Group membership within a Windows  Server 2012 Active Directory. 
  • Supporting Windows 10 PCs,  laptops and tablets. 
  • Supporting Apple products,  specifically iPads and iPods in an educational or corporate environment.

Skills:

  • Good interpersonal, communication and confidence skills. 
  • Organised, structured with measurable initiative.  
  • Determination to meet deadlines and ability to cope under pressure. 
  • Attention to detail. 
  • Ability to multitask, set priorities and manage time effectively. 
  • Problem-solving skills.

Attitude:

  • Flexible and effective team spirit. 
  • Self-motivated and able to motivate others. 
  • Sincere and genuine love of children. 
  • Discipline, integrity, diligence and accountability.
  • Maintains a professional attitude at all times.

Remuneration & Benefits: 

  • Gross Salary between NGN100,000.00 - NGN120,000.00 per month. 
  • Tuition assistance for child/children attending TLP. 
  • Ongoing staff training and educational assistance. 
  • Opportunities for career progression. 
  • Subsidised HMO group scheme. 
  • Pension scheme participation.


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