Housekeeper

Responsibilities:

• Clean and prepare guest rooms, bathrooms, and assigned areas.
  
• Make beds and replace used linen, towels, and other room supplies.
  
• Replenish guest amenities and ensure rooms are properly stocked.
  
• Clean and maintain housekeeping equipment and supplies.
  
• Handle laundry, linen, and cleaning materials appropriately.
  
• Report maintenance issues, damages, lost property, or unusual incidents promptly.
  
• Follow established cleaning schedules and hotel housekeeping standards.
  
• Ensure proper storage and safe use of cleaning chemicals.
  
• Maintain guest privacy and confidentiality while working in occupied rooms.
  
• Support the cleaning and maintenance of common areas when required.
  
• Follow all health, safety, hygiene, and infection-prevention procedures.
  

Requirements:

• Minimum of SSCE/WAEC or equivalent qualification.
  
• Previous experience in hotel housekeeping, cleaning services, or a similar role is preferred.
  
• Basic knowledge of cleaning procedures, laundry, and housekeeping practices.
  
• Knowledge of proper handling and storage of cleaning chemicals is an advantage.
  
• Good attention to detail and ability to maintain high cleanliness standards.
  
• Physically fit and able to perform routine housekeeping duties.
  
• Must be reliable, discreet, and respectful of guest privacy.
  
• Ability to work flexible hours, weekends, and public holidays when required.
  

Core Skills:

• Hotel room and facility cleaning.
  
• Bed-making and room preparation.
  
• Proper use of cleaning equipment and chemicals.
  
• Laundry and linen handling.
  
• Bathroom and sanitation cleaning.
  
• Attention to detail and cleanliness.
  
• Safe handling and storage of cleaning supplies.
  
• Identification and reporting of maintenance issues.
  
• Guest privacy and confidentiality.
  
• Time management, reliability, and teamwork.
  

Performance Expectations:

• Maintain guest rooms and assigned areas to established cleanliness standards.
  
• Complete cleaning and room preparation within required timelines.
  
• Ensure rooms are properly stocked with required amenities.
  
• Handle linen, towels, and cleaning supplies responsibly.
  
• Promptly report damaged items, maintenance issues, or lost property.
  
• Follow all hygiene, safety, and hotel cleaning procedures.
  
• Maintain guest privacy and professional conduct at all times.
  
• Minimise complaints relating to cleanliness and room presentation.