Shortlet Apartment Coordinator

Responsibilities:

Guest Services and Reservations:

• Welcome guests warmly and professionally.
• Coordinate guest arrivals, check-ins and check-outs.
• Provide guests with relevant information about the apartment and their stay.
• Respond professionally to guest enquiries, calls and messages.
• Maintain accurate records of bookings, guest details, arrival dates and departure dates.
• Update booking information using the company’s approved system or spreadsheet.
• Assist guests with reasonable enquiries during their stay and escalate significant concerns to management.
• Maintain guest privacy and confidentiality.

Apartment Cleaning and Guest Preparation:

• Thoroughly clean and prepare the apartment before each guest’s arrival.
• Clean bedrooms, bathrooms, kitchen, living areas, floors, surfaces and other areas to a high standard.
• Ensure beds are properly made and the apartment is neat, fresh and welcoming.
• Check the apartment before every guest arrival to ensure it is ready for occupancy.
• Complete a post-check-out inspection after each guest leaves.
• Promptly report any damage, missing items, maintenance problems or unusual concerns to management.

Laundry and Linen Management:

• Wash, dry, fold and appropriately store bed linen, towels and other apartment laundry.
• Change all required bedding and linen between guests.
• Ensure linen and towels are clean, fresh and professionally presented.
• Monitor the condition and quantity of linen and report damaged, worn or missing items.

Apartment, Inventory, and Supplies Monitoring:

• Monitor cleaning products, toiletries, and other guest supplies.
• Keep basic records of apartment supplies and advise management when items require replenishment.
• Check furniture, appliances, and other apartment items for damage or faults.
• Monitor essential services and utilities within the apartment and promptly report problems.
• Help maintain an inventory of important apartment items.
• Ensure company property is handled responsibly and protected from avoidable loss or damage.

Social Media and Marketing:

• Regularly create and post engaging content for Nazstay Apartment on Facebook and Instagram.
• Take good-quality photographs and short videos of the apartment for promotional purposes.
• Promote the apartment’s facilities, availability and guest experience professionally.
• Assist with increasing awareness and online visibility of Nazstay Apartment.
• Respond professionally to basic social media enquiries and refer booking or complex enquiries to management where appropriate.
• Ensure that all content published represents Nazstay Apartment and Nazexus professionally.

Administration and Record Keeping:

• Maintain accurate and organised booking and guest records.
• Complete basic data entry and update required spreadsheets or systems.
• Keep records relating to apartment operations, supplies and identified maintenance issues.
• Provide management with relevant updates regarding bookings, apartment condition and operational matters.
• Carry out other reasonable administrative duties relating to the operation of Nazstay Apartment.

Professional Conduct and Customer Service

• Represent Nazstay Apartment and Nazexus professionally at all times.
• Treat guests with courtesy, respect and professionalism.
• Communicate clearly and respectfully with guests, management, suppliers and other stakeholders.
• Maintain appropriate personal presentation when meeting guests.
• Protect confidential guest and business information.
• Demonstrate honesty, reliability, accountability and good judgement.
• Follow company procedures and reasonable directions from management.

Requirements:

• No previous experience is required. We are willing to train a suitable candidate who demonstrates the right attitude, reliability and willingness to learn.
• Be able to read and write confidently.
• Communicate effectively in English.
• Have basic computer skills and be able to enter information accurately.
• Be comfortable using a smartphone, email and common applications.
• Be able to use Facebook and Instagram or be willing to learn.
• Have good communication and interpersonal skills.
• Be organised and able to maintain accurate records.
• Be capable and willing to clean and prepare an apartment to a high standard.
• Have good attention to detail.
• Be punctual, reliable and responsible.
• Be honest and trustworthy.
• Be able to work independently with minimal supervision.
• Be willing to learn new systems and procedures.
• Be friendly, respectful and professional when dealing with guests.
• Be flexible to support guest check-ins, check-outs and apartment preparation based on reservations.

Desirable Skills:

• Customer service or administrative experience.
• Cleaning or housekeeping experience.
• Experience using Microsoft Word, Excel or Google Sheets.
• Social media management or content creation skills.
• Ability to take attractive photographs and short videos using a smartphone.
• Previous experience in hospitality, hotels, Airbnb, shortlets or serviced apartments.

The Person We Are Looking For:

• We are looking for someone who will take ownership and pride in the apartment rather than simply complete assigned tasks
• The ideal candidate will be honest, hardworking, organised, clean, respectful, dependable, customer-focused and willing to learn.
• The position involves access to the apartment, company property, guest information, and direct interaction with guests; integrity, accountability, and reliability are essential.

Note: The successful candidate should be someone management can trust to ensure that Nazstay Apartment remains clean, organised, well presented, and ready to welcome every guest.