Operations Manager

Responsibilities:

• Run the day-to-day operations of StayWithVantage in Lagos.
• Oversee service delivery at client properties, ensuring work is completed to company standards.
• Coordinate Elite Handlers housekeeping, cleaning and linen services, including service partners, through inspections and performance tracking.
• Manage requests received through our platform, ensuring work is assigned, completed and properly closed.
• Onboard new client properties onto our property care services, including initial inspections, checklists and team assignments.
• Work alongside clients' existing management and teams without replacing them.
• Handle operational issues and follow them through to resolution.
• Supervise team members and support recruitment, onboarding and training.
• Maintain schedules, checklists, operational records and basic spreadsheets, and provide regular service reports.
• Use our platform, Google Workspace, Microsoft Office, WhatsApp Business and other business systems.
• Develop and improve SOPs, checklists and operational processes.
• Manage operations within agreed budgets and approval limits.
• Represent StayWithVantage professionally on-site and identify and refer potential new clients and business opportunities.

Requirements:

• At least 2 years' experience in hospitality, property operations, facilities management, customer service or a related field.
• Able to work independently, take ownership, and deliver results with minimal supervision.
• Strong organisation, communication, and problem-solving skills.
• Comfortable supervising staff, service partners, and suppliers.
• Confident using digital tools and systems, with the ability to learn new ones quickly.
• Proactive, practical, and willing to get things done.

Location: Orchid Road / Lekki Axis, as the role requires regular on-site presence at client properties in the area.

3-Month Probation Period.

• Company uniform provided for on-site client visits and required when representing StayWithVantage.
• Referral bonus available for new clients introduced to StayWithVantage.
• Opportunities for increased responsibility as the business grows, based on performance.

How to Apply:

• Send your CV and a short answer to the following question In 3–4 sentences, how would you handle a unit that fails inspection one hour before guest check-in?