Hotel Manager
Job summary
we are seeking an experienced and highly o Hotel Manager to oversee the daily operations of the hotel and ensure excellent guest service, efficient staff performance, proper maintenance, and overall operational effectiveness.
Job descriptions & requirements
Responsibilities:
- Ensure excellent customer service and guest satisfaction.
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Monitor check-in, check-out, reservations, room availability, and guest enquiries.
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Handle guest complaints and ensure timely resolution of service issues.
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Monitor staff attendance, punctuality, grooming, conduct, and productivity.
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Prepare and manage staff duty schedules and shifts.
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Ensure hotel rooms and public areas are clean, functional, and properly maintained.
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Monitor hotel supplies, inventory, equipment, and general operational needs.
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Work with relevant staff to control operational costs and minimise wastage.
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Monitor daily sales, expenses, and other operational reports.
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Ensure company policies, hotel procedures, and service standards are followed.
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Coordinate with maintenance personnel to ensure prompt resolution of facility issues.
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Train, guide, and motivate hotel staff to improve service delivery.
Requirements:
- A minimum of 2 years of experience
- A minimum of a diploma
- Strong customer service and communication skills.
- Ability to work under pressure and manage multiple responsibilities.
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