IT Infrastructure Specialist & WPS Support (Work Place Services)

Job Summary

We are looking for a competent workplace support specialist to provide fast and useful technical assistance on computer systems and local networks. An excellent workplace support specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Main Responsibilities:

  • Install and configure computer hardware operating systems and applications (Microsoft and Mac iOS, MS O365)
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • Providing technical assistance for questions and problems
  • Following up with users and next level of support to ensure full resolution of issues
  • Analyzing logs to spot trends and underlying issues
  • Writing, editing, and revising training manuals for new and updated software and hardware

Profile:

  • IT or similar education
  • Fluency in written and spoken English
  • Familiarity with PC Hardware and Software, Knowledge in Mac HW and SW is an advantage
  • An analytical approach to work
  • Problem-solving skills
  • Self-motivation and discipline

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