HR/Admin Manager

Responsibilities:

Recruitment & Staffing:

• Develop and implement recruitment strategies to attract qualified candidates.
• Manage the hiring process, including job postings, interviews, onboarding, and orientation.
• Ensure proper staffing levels across all hotel departments.

Employee Relations:

• Serve as the primary contact for employee concerns, grievances, and conflict resolution.
• Foster a positive and professional work environment.
• Promote employee engagement and staff morale initiatives.

Training & Development:

• Identify training needs and coordinate staff development programs.
• Organize orientation programs for new hires.
• Support management in performance improvement plans.

Performance Management:

• Oversee staff appraisals and performance review systems.
• Ensure departmental KPIs and standards are communicated and monitored.
• Advise department heads on disciplinary procedures and staff development.

Payroll & Benefits Administration:

• Coordinate payroll processes with finance/accounting.
• Manage employee records, leave schedules, benefits, and attendance systems.

Compliance & Policies:

• Ensure compliance with labor laws, health & safety regulations, and hotel policies.
• Develop, update, and enforce HR policies and procedures.
• Maintain confidential employee records and documentation.

Administrative Responsibilities:

• Oversee the day-to-day administrative operations of the hotel and ensure smooth coordination between departments.
• Maintain accurate staff records, attendance, duty rosters, leave records, and other administrative documentation.
• Coordinate hotel supplies, stationery, uniforms, equipment and general office requirements.
• Liaise with vendors, contractors and service providers on administrative and operational matters.
• Monitor staff punctuality, attendance and compliance with hotel policies and procedures.
• Coordinate staff meetings, internal communication and follow-up on management directives.
• Maintain proper records of hotel assets, equipment and company property.
• Support the General Manager in preparing administrative reports and managing day-to-day operational issues.
• Ensure the hotel premises, staff areas and administrative facilities are properly maintained and organised.
• Ensure compliance with hotel policies, procedures, standards and applicable regulatory requirements.

Culture & Leadership:

• Champion company values and workplace professionalism.
• Support leadership in building a service-driven culture focused on guest satisfaction.