Client Engagement & Conversion Specialist

Responsibilities:

• Manage walk-in clients and prospects who call or message the company.
• Manage leads provided by the company and guide them from first contact to account activation.
• Receive calls and follow up with prospects and meet clients when required.
• Keep accurate records of customer information, lead progress, and all interactions using the company's app.
• Contact potential customers and work towards meeting monthly sales and growth targets.
• Give regular updates on sales activities, lead progress, and customer feedback to management
• Guide company-provided leads from initial contact through to account activation and onboarding.
• Make and receive calls, follow up with prospects across digital channels, and conduct client meetings when necessary.
• Maintain precise records of customer data, lead progression, and touchpoints using the company's application and CRM system.
• Actively engage potential clients to consistently hit and exceed monthly sales, conversion, and revenue targets.
• Utilize social media platforms and digital channels to maintain active touchpoints and address client inquiries efficiently.
• Provide regular data-driven updates on sales activities, conversion pipelines, and qualitative customer feedback to management.

Requirements:

• Minimum qualification of an HND in business, marketing, communication, or a related field.
• Minimum of 2 years of proven sales, student recruitment, or digital marketing experience (prior experience in education, training, or recruitment is an added advantage).
• Demonstrated history of hitting or exceeding sales conversion targets and customer satisfaction KPIs.
• Strong familiarity with major social media platforms (Instagram, LinkedIn, Facebook, and WhatsApp Business) for client engagement
• High proficiency in social media marketing tools and working knowledge of AI productivity tools (e.g., ChatGPT).
• Strong lead nurturing, relationship management, objection handling, and deal-closing skills.
• Flawless written and verbal English communication, active listening skills, strong phone etiquette, and a professional, patient demeanor.
• Excellent time management and multitasking skills
• Proficiency with the Microsoft Office Suite (Excel, Word, and PowerPoint), online collaboration tools, and familiarity with CRM platforms and digital analytics tools.