Training Manager, Nigeria

Sun King

Human Resources

Unspecified NGN Confidential
1 month ago

Job Summary


Job Description/Requirements

Job Location: Lagos, Nigeria The team you would join: Sun King Learning delivery team consist of highly skilled, passionate and devoted professionals, who are in charge of the transfer of products and services knowledge, processes, soft skills, systems and applications and the promotion of professional attitudes amongst Field and Office Based staff, in order to facilitate learning and development for immediate and future business growth.

About the role:
The Easy Buy Training Manager will work closely with the sales team to ensure Field staff and Office Based staff acquire the knowledge on products, processes and tools required for a proper execution of their work, through Training, Upskilling, Coaching and Constant reminders. Department EasyBuy Direct Sales Employment Type Permanent - Full Time Location Nigeria Workplace type Onsite Reporting To Training Manager, West & Central Africa

What you would be expected to do:

Overseeing, planning, and delivering training to Energy Officers and Field staff to ensure proper comprehension of tools and processes. Planning and delivering training for office-based role staff as advised. Spearheading the training and implementation of new pilots, process, and products to the field teams. Ensure the administration of the Litmos users for agents, field and staff is up to date. Develop impactful content to drive continuous learning for the staff and agents. Provide adequate information on issues encountered in the field while using the tools. Customer experience audit- Coordinating with the field trainers to observe and audit the implementation customer processes and provide feedback to the stakeholders. Assist with ad-hoc projects related to field activities of EOs or field staff when required. Ensure digital content deployment uptake and development. Monitoring and enforcing usage of training tracking app, setting targets for the field trainers and increase trainersâ performance and content quality based on automated feedback. Keep up to date content material with weekly reviews. Work with other departments to ensure the smooth execution of new business initiatives. Mentoring and managing the execution and planning of field trainers to ensure the success of transferring knowledge to the field-based staff. Coordinating and planning monthly training activities.

You might be a strong candidate if you have:

Bachelorâs Degree or its equivalent from a reputable institution. Diploma/Certificate in Sales and Marketing; Customer Service Management. Minimum 4 years relevant work experience in a similar capacity. Experience working with learning management systems. 

Desired Characteristics  Excellent people skills Stakeholder Management Strategic thinking Project management skills Clear and straight to the point communication skills with fluency in both written and spoken English  Clear thinking/problem solving ability. Excellent attention to details. Excellent issue-tracking and resolution skills. Able to handle multiple tasks.

What we offer (in addition to compensation and statutory benefits):

An opportunity to grow as a professional in a dynamic, fast-growing, high impact industry. The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Sun King employees who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world. A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Academy.

About Sun King

Sun King is the worldâs largest off-grid solar energy company with cutting-edge product design, pioneering fintech and a grassroots installation model that provides energy to the 1.8 billion consumers across Africa and Asia who lack access to reliable electricity. Founded in 2007, Sun King sets the gold standard for off-grid solar performance and design as part of its mission: powering access to brighter lives.Sun Kingâs 2,500+ staff and 23,000 field agents serve 100 million product users based in 65 countries around the world. With direct-to-consumer sales active in 11 countries, Sun King is growing rapidly. Every month, we equip 330,000 homes and businesses with power and light. The needs of energy consumers in Africa and Asia are diverse. From cost-effective and durable lamps to powerful home and business energy systems as well as modern entertainment and energy storage systems, Sun King's broad array of products unlock a higher quality of life. Whether devising safe and environmentally friendly electric-powered cookers or exploring the future of pay-as-you-go mobility and vehicles in Africa to concocting ever-more-powerful solar energy solutions, Sun Kingâs technology team nurtures and devises scalable, inventive solutions to pressing global challenges.Sun Kingâs innovative pay-as-you-go financing model dismantles the upfront cost burden that blocks low-income households from transitioning from polluting and harmful kerosene fuels and gas generators to clean, affordable and green solar energy. Sun King customers can purchase products using the companyâs technology-enabled, pay-as-you-go âEasy Buyâ financing service, which breaks payments down into regular, affordable instalments. These payments can be made via mobile money for as little as $0.15 a day. After one to two years of payments, customers own their solar equipment outright.Though united by a commitment to serving underserved off-grid families, Sun King comprises a broad, inclusive group of individuals working across 11 countries. Sun Kingâs world-class roster of product designers, data scientists, logistics experts, customer service professionals, operations gurus and marketing and communications strategists work together to devise solutions to the complicated and multidimensional challenges of energy access, climate action and social inclusion.Across the diverse countries where we operate and work, we build awareness of diversity and promote equity. Sun King is committed to gender equality in the workplace. Women represent 47% of Sun Kingâs workforce.

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