- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Respond promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support
- Empower and Engage the Customer Service Team
- Enhance the First Call Resolution
- Identify new tools and technologies to better serve the customer
- Drive better sales through service
- BSc/HND with a minimum of 2 + Years of experience
- Well exposed to B2B Sales and must have exposure in leading a team of 4-5 people.
- Excellent communication and negotiation skills
- Interesting leadership abilities
- Ability to multitask