Alerzo

Telesales Team Lead

Job Summary

Alerzo Limited, a reputable technology, and services company that is transforming the process of distribution of FMCG products to informal retailers is looking for a suitable candidate for immediate employment for this position.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Respond promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support
  • Empower and Engage the Customer Service Team
  • Enhance the First Call Resolution
  • Identify new tools and technologies to better serve the customer
  • Drive better sales through service

Requirements:

  • BSc/HND with a minimum of 2 + Years of experience         
  • Well exposed to B2B Sales and must have exposure in leading a team of 4-5 people.
  • Excellent communication and negotiation skills
  • Interesting leadership abilities
  • Ability to multitask

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