Human Resource Manager

Responsibilities:

• Develop and implement human resources strategies aligned with the hotel’s goals and hospitality best practices.
• Foster a positive and inclusive workplace culture that promotes engagement, diversity, and continuous improvement.
• Manage staff expectations and communications effectively.
• Using HR data to advise management on workforce planning, succession planning, and organizational development.
• Champion the organizations core values and maintain a respectful, customer-focused, and collaborative work environment.
• Facilitate staff recognition, reward programs, and engagement initiatives to drive performance and morale.
• Oversee end-to-end recruitment processes including job advertisements, screening, interviewing, and selection internally and via recruitment agencies ensuring all hiring processes are fair, compliant, and aligned with hospitality standards.
• Coordinate manpower planning with department heads to ensure timely staffing of all positions.
• Design and execute comprehensive onboarding programs for all new hires coordinating probation reviews and finalize confirmation or extension decisions in collaboration with HODs.
• Develop, manage, and monitor staff duty rosters in coordination with department heads to ensure optimal shift coverage and productivity.
• Ensure compliance with labor laws regarding working hours, breaks, and shift allocations.
• Address employee grievances professionally and confidentially.
• Promote health, safety, and well-being initiatives.
• Coordinate staff events, welfare programs, and support services.
• Oversee annual leave planning, sick leave tracking, and time-off requests.
• Ensure timely updates in HRIS and accurate payroll deductions where applicable.
• Assess training needs and develop annual training calendars in collaboration with department heads.
• Implement appraisal systems, KPIs, and performance reviews in line with hotel standards.
• Support department heads in managing underperformance and development plans.
• Coordinate salary administration, bonus calculations, and benefits with Finance and Validate monthly payroll inputs including attendance, overtime, and deductions.
• Maintain updated employee records, contracts, policies, and disciplinary documentation.
• Ensures that all staff consistently adhere to the company's policies, procedures, and code of conduct by providing guidance, conducting regular checks, addressing violations, and promoting a culture of accountability and compliance across all departments
• Mitigate HR-related risks through proactive auditing and employee training.
• Manage voluntary and involuntary separations professionally and legally and Oversee exit interviews, clearance procedures, property returns, and final settlements.
• Facilitate staff communication forums, feedback sessions, and satisfaction surveys.
• Monitor engagement levels and recommend initiatives to boost team morale.
• Provide monthly and quarterly reports on HR metrics including headcount, turnover, leave trends, disciplinary actions, and payroll data.

Requirements:

• Bachelor’s Degree in Human Resources, Industrial Relations, Business Administration, or related field.
• Minimum of 5 years of progressive HR experience, preferably in the hospitality sector.
• Knowledge of Nigerian labor law and HR compliance regulations.
• Professional HR certification (e.g., CIPM, SHRM, HRCI) is an added advantage.