EOR Specialist

RemotePass is a UAE-based startup, working remotely from all over the world with a diversified team spread across 10+ different countries. RemotePass have the ambition to become a leading remote work enabler that simplifies the access to world class talents, with a believe that anyone should be able to work anytime, anywhere. RemotePass is backed by world class regional and amp; international investors; BECO Capital, Wamda Capital, Khawarizmi VC, Wealth Well and Plug and amp; Play. and nbsp;

About the role

As part of RemotePass growth, they are hiring an EOR Specialist who will play a vital role in managing and owning the EOR project directory, ensuring timely resolution of issues, and providing support to the payroll and employee experience teams. You will also collaborate closely with internal departments, leverage tools such as Zendesk and Intercom, and continuously strive to improve processes, operations.

What do you need to be successful?

â Manage and own the EOR project directory, maintaining accurate and up-to-date records.

â Liaise with internal teams to meet Service Level Agreements (SLAs) and resolution goals.

â Support the payroll and employee experience teams on a daily basis, addressing any EOR-related queries or issues.

â Effectively utilize internal tools such as Zendesk, Intercom, and other designated systems to maintain accurate records and streamline processes.

â Act as the primary point of contact (POC) between EOR and the Customer Success Management (CSM) team, ensuring a seamless client and employee experience.

â Address and resolve any complaints or concerns related to payroll and onboarding, escalating to subject matter experts (SMEs) when necessary.

â Collaborate with the team to identify areas for improvement in processes, operations, and EOR partner/vendor networks.

â Stay updated on HR legal changes, trends and best practices

How important are you to the bottom line?

As a EOR Specialist, this role requires strong organizational skills, a deep understanding of HR practices, and

exceptional communication abilities.

What should you have done in your career?

â 3+ years experience in an operational role or as a Project coordinator or Junior PM.

â Familiar with project management tools like: Notion, Jira, etc.

â Manages tight deadlines and excels in coordination.

â Experience working in a Remote setup, a high growth start-up or scale up.

â Fintech or HRtech experience.

Open to these Locations:

â Morocco, Kenya, Nigeria, Egypt