Client Service Representative

Responsibilities:

• Drive sales through personalised client engagement, product recommendations, follow-ups, and relationship management.
• Build and maintain a strong portfolio of clients, developing relationships that generate repeat purchases, referrals, and increased client value.
• Provide personalised styling and product guidance based on clients’ preferences, occasions, measurements, and individual needs.
• Manage client enquiries and orders across in-store, phone, WhatsApp, Instagram, and other brand channels with speed and professionalism.
• Proactively engage existing and prospective clients on new collections, exclusive pieces, events, promotions, and personalised recommendations.
• Maintain detailed client profiles, purchase history, preferences, measurements, and follow-up activities to strengthen clienteling efforts.
• Coordinate closely with production, alterations, inventory, and dispatch teams to ensure orders are delivered accurately and within agreed timelines.
• Handle client concerns with discretion and professionalism, resolving issues in a manner consistent with the brand’s premium service standards.
• Maintain strong knowledge of the brand, collections, fabrics, fit, pricing, styling, and overall brand positioning.
• Consistently achieve individual and team sales targets while contributing to an exceptional overall client experience.

Requirements:

• HND or Bachelor’s degree in Sales, Marketing, Fashion, Business Administration, or a related discipline.
• Proximity to the location is required
• 2–4 years’ experience in luxury/premium fashion, retail, client service, hospitality, or relationship-driven sales.
• Demonstrated ability to build and manage high-value client relationships.
• Excellent verbal and written communication, negotiation, and interpersonal skills.
• Strong personal presentation, attention to detail, discretion, and emotional intelligence.
• Commercially driven with a strong understanding of sales conversion and client retention.
• Comfortable using WhatsApp, Instagram, CRM systems, and digital platforms for client engagement.
• Knowledge of premium fashion, styling, and the Lagos luxury/premium retail market is an advantage.