Job Summary

The Aftersales Officer caters for customers needs after sales in terms of any repairs or any other issues that may occur in order to increase the Company service as well as revenue.

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description/Requirements

  • Responsible for product demonstration testing, installation and troubleshooting.
  • Provide after-sales/installation technical support.
  • Conduct product technical training and make recommendations for further improvements.
  • Managing the spare part inventory.
  • Retrieve bad products from customers
  • Deliver repaired products to clients

Performance Indicator: 


  • Quality of services rendered.
  • Turnaround time for all deliverables.
  • Error rate on assigned tasks.
  • Speed and accuracy.
  • Satisfaction level of Sales Staff, customers and other stakeholders.


Knowledge & Competency Requirements:


  • Minimum Education & Experience:
  • HND/University degree
  • Post graduate qualifications are desirable
  • Minimum of 3 to 5 years cognate work experience
  • Functional/Technical Skills
  • Good communication skills and language expression skills;
  • Have good team spirit, can work under pressure;
  • Good Analytical and problem-solving skills
  • Attention to detail and good organizational skills
  • Good understanding of the quality output
  • Proficiency in the use of communication technology to deliver information and other basic and advanced business applications etc.
  • Must be Tech-savvy

 

Behavioral/Management Development Skills:

  • Strong interpersonal skills
  • Ability to work in diverse teams
  • Strong relationship building and networking skills
  • Ability to think strategically and holistically and to appreciate the inter-relationship and inter-dependencies among issues
  • Team building skills
  • Should possess impeccable integrity and proven commitment to good governance
  • Strong negotiation and influencing skills
  • Ability to cope with difficult situations

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