E-Commerce Officer

Responsibilities:

Product Content Management:

• Upload and update product images, descriptions, pricing, and attributes on the e-commerce platform.
• Ensure all product listings meet quality standards (image resolution, naming convention, category
• accuracy)
• Collaborate with the product photography team to request missing images or corrections.
• Maintain consistent brand tone and style across all product listings.
• Regularly audit product pages for errors, missing information, or outdated content.

Revenue Generation:

• Implements strategies towards achieving the set revenue target.
• Collaborates with internal and external stakeholders to develop initiatives for attracting and retaining customers.
• Review, process, and assign drop-shipping requests to designated vendors.
• Track orders to ensure timely fulfilment and delivery.
• Coordinate with the fulfilment team to resolve stock issues, delays, or inconsistencies.
• Update customers and internal teams on shipment statuses when needed.
• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.

Customer Experience Management:

• Respond to online customer inquiries.
• Resolve complaints and escalate issues when necessary.
• Monitor customer reviews and feedback.
• Ensure high customer satisfaction levels.

Digital Marketing Support:

• Maintain daily logs of products uploaded, updated, or removed.
• Generate weekly reports on drop-ship order status and vendor performance.
• Work with the marketing team to execute online campaigns.
• Ensure landing pages are optimized for promotions.
• Support email marketing and social commerce integration.

Reporting & Documentation:

• Monthly online sales target achievement
• Website conversion rate
• Order processing turnaround time
• Inventory accuracy rate
• Customer satisfaction score

Requirements:

• Minimum 1 year of experience
• Minimum of an HND