Job Summary

Responsible for both product planning and product marketing, which includes managing the product throughout the Product Lifecycle, gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, to deliver winning products.

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 5 years

Job Description/Requirements

Responsibilities:

  • Carry out effective market research to determine varying  market needs as well as ascertain the feasibility and suitability  of the product 
  • Conduct analysis of market data, edging the product against the competition, including product re-iteration to completion.
  • Work collaboratively with stakeholders to define concepts and interpret customer needs within arranged timelines as well as evaluate the potentials and practicality of proposed products
  • Co-define and co-develop the product strategy and project  plans respectively as well as execute the plans while overseeing the implementation of product development policies,  objectives, and initiatives
  • Ensure that product development and marketing plans are in  line with set strategy as well as delivered on time and within  budget 
  • Engage key stakeholders in launching new products, and other  strategic initiatives 
  • Ensure adherence to governance and compliance in line with  regulatory and bank policy 
  • Set competitive product pricing to meet revenue and  profitability goals of the bank
  • Drive adoption as well as monitor and review product’s market  performance to adequately measure growth and make  improvement 

Key Performance Indicator:

1. Financial: 

  • Customer Onboarding Target Rate - Revenue generated/revenue growth 
  • PBT 
  • User (Re)-Activation/ Renewal Rates  (Target) 
  • Dormancy rate 

2. Customer: 

  • Customer service rating (NPS &  iNPS) 
  • % growth in customer acquisition 

3. Learning: 

  • E-learning score (%) 
  • Training- Self Improvement/Certification/Skills acquired on the job to improve service 

4. Process & Others: 

  • Timely execution of products campaign plan 
  • Platform reliability (target rate) 
  • % Complaint resolution 
  • Process Automation 
  • Number of new initiatives on process improvement vis-a-vis the target 

5. Risk & Control: 

  • Internal Audit Rating

Functional/ Technical Competencies:

  • Product knowledge 
  • Product development 
  • Digitization 
  • Marketplace knowledge 
  • Customer needs identification 
  • Knowledge of banking rules and regulations 
  • Stakeholder management 
  • Service level management 

General Competencies: 

  • Communication 
  • Reporting 

Leadership Competencies: 

  • Teambuilding 
  • Business acumen 
  • Strategic thinking/visioning 

Behavioural Competencies: 

  • Interpersonal relationship skills 
  • Flexibility and adaptability 
  • Self-confidence 
  • Decision-making and problem-solving 

Organizational Competencies: 

  • Customer-centricity/focus 
  • Time and self-management 
  • Drive for results 
  • Attention to detail

Person Specification:

  • Has an enterprise mindset, viewing operations from a business angle and acting in practical ways that guarantee an increase in the bank’s bottom-line
  • Provides practical and sustainable solutions to problems after examining facts, and considering alternative solutions 
  • Proactive in identifying prospective challenges and making recommendations to improve systems and procedures (within and/or across functions) which in turn  increases the quality of products and service offerings  
  • Exceptional at spotting and taking practical steps towards mitigating risks inherent in business ventures under consideration 
  • A self-starter with an outside-the-box thinking  
  • knowledge of Agile methodology for product development 
  • Excellent organizational and time management skills

Educational Qualification: 

  • A first degree. Relevant product management certifications/additional degrees will be an added advantage. 

Experience: 

  • Minimum of 5 years post qualification experience. Experience in managing financial products within or outside the bank

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Proten International
Lagos
| Full Time |
Confidential
2mos
Lagos
| Full Time |
NGN Less than 75,000
2mos