Ticketing and Visa Officer
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Job summary
As a Ticketing and Visa officer, you will handle flight enquiries, search for the best fares, issue tickets accurately, and support customers with changes or cancellations. This role is ideal for someone experienced with airline reservation systems and passionate about delivering excellent customer service.
Min Qualification:
OND
Experience Level:
Entry level
Experience Length:
1 year
Job descriptions & requirements
Responsibilities:
- Respond to flight enquiries via WhatsApp, calls, and walk-ins
- Search and compare fares using Galileo/Amadeus
- Create reservations and issue tickets
- Advise customers on baggage, routing, and ticket rules
- Process reissues, reschedules, and cancellations
- Ensure accurate passenger details and prevent ticketing errors
- Meet daily and monthly sales targets
Requirements:
- 1–3 years of ticketing experience in a travel agency
- Proficiency in Galileo or Amadeus
- Strong knowledge of airline fare rules
- Good communication and sales skills
- Detail-oriented and organized
Nice to Have:
- Previous travel agency experience
KPIs:
- Zero name errors
- Same-day ticket issuance turnaround
- Low refund/complaint rate
- Daily sales target achievement
What We Offer:
- Competitive salary
- Sales incentives/commissions
- Career growth in the travel industry
Airline Ticketing
Visa Issuance
Attention to Details
Communication Skills
Knowledge of Amadeus
Knowledge of Galileo
Computer Skills
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