Customer Service Officer
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Job summary
We are looking for someone with interpersonal skills who is passionate about delivering exceptional customer experiences. The successful candidate will receive on-the-job training and will be responsible for handling customer inquiries, resolving issues, supporting sales activities, and ensuring customers have a positive experience with the company.
Min Qualification:
OND
Experience Level:
Internship & Graduate
Experience Length:
No Experience/Less than 1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, social media, and other communication channels.
- Provide accurate information about the company's products and services
- Handle customer complaints and resolve issues efficiently or escalate them when necessary.
- Process customer orders, requests, and follow-ups accurately.
- Maintain positive relationships with new and existing customers.
- Keep accurate records of customer interactions and transactions.
- Follow up with customers to ensure satisfaction and encourage repeat business.
- Support the sales and operations teams with customer-related activities.
- Learn the company's products, processes, and customer service standards through on-the-job training
- Assist with administrative tasks as assigned.
- Contribute ideas to improve customer satisfaction and service delivery.
- Perform other duties assigned by management.
Requirements:
- Minimum of an OND in any discipline.
- 0–2 years of customer service, sales, or administrative experience.
- Fresh graduates with excellent communication skills are encouraged to apply.
- Strong verbal and written communication skills.
- Excellent interpersonal and relationship management skills.
- Good problem-solving and conflict resolution abilities.
- Basic computer proficiency, including Microsoft Office applications.
- Willingness to learn, take initiative, and adapt quickly.
- Professional appearance and positive attitude.
- Ability to work effectively in a fast-paced environment.
Key Competencies:
- Customer Service Excellence
- Communication Skills
- Active Listening
- Problem Solving
- Relationship Management
- Time Management
- Attention to Detail
- Teamwork
- Adaptability
- Professionalism
- Positive Attitude
- Willingness to Learn
Remuneration: NGN 200,000 Monthly
Benefits:
- Comprehensive on-the-job training.
- Career growth and development opportunities.
- Supportive and collaborative work environment.
- Exposure to customer relationship management and business operations.
Job opportunities at Jobberman (Third Party Recruitment)
Jobberman (Third Party Recruitment) is currently recruiting across Management & Business Development, Marketing & Communications, and Accounting, Auditing & Finance roles. Of the 62 open positions, 37 are based in Lagos, 8 are based in Abuja, 3 are based in Port Harcourt & Rivers State, 2 are based in Bayelsa, 2 are remote, and the remaining roles are spread across Nationwide, Ebonyi, Ondo, Enugu, Osun, Kebbi, Edo, Kwara, Nassarawa, and Delta. The openings range from entry-level and mid-level opportunities to senior positions, with roles suited to candidates with 0-5 years of experience as well as those with 5-10 years of experience.
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