Front Desk Executive
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Job summary
The front desk executive serves as the first point of contact for all visitors, customers, partners, employees, and stakeholders interacting with Telairvision. The role is responsible for delivering a world-class customer and visitor experience by ensuring professional reception services, efficient administrative support, and exceptional customer service across all communication channels. This individual shall serve as the face and voice of the organisation and play a critical role in shaping the company's image and reputation.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Abuja, Nigeria
Job descriptions & requirements
Responsibilities:
Reception & Visitor Management:
- Welcome and receive all visitors in a courteous and professional manner.
- Maintain a clean, organized, and professional reception environment.
- Register all visitors and ensure adherence to company access procedures.
- Promptly notify employees of visitor arrivals.
- Coordinate visitor seating and hospitality arrangements.
Corporate Representation:
- Act as an ambassador of the Telairvision brand and culture.
- Ensure all guests and stakeholders experience a positive first impression of the organization.
- Uphold the highest standards of professionalism, etiquette, and presentation.
Telephone & Communication Management:
- Answer all incoming calls promptly and professionally.
- Direct calls and enquiries to the appropriate departments.
- Maintain excellent telephone etiquette at all times.
Customer Support Management:
- Respond to enquiries relating to general company information, product and service enquiries, subscription, and customer account enquiries
- Technical support requests
- Complaints and escalations
Help Desk Administration:
- Log all customer enquiries and support requests.
- Track issues through to resolution.
- Escalate unresolved matters appropriately.
Customer Satisfaction:
- Ensure that all customers experience prompt service, professional communication, empathy, and understanding
Complaint Handling:
- Manage dissatisfied customers professionally.
- Resolve issues calmly and efficiently.
- Follow up to ensure complete customer satisfaction.
Administrative Support:
- Meeting scheduling and coordination
- Management of incoming and outgoing correspondence
- Courier and document handling
- Office supplies administration
- Meeting room coordination
- General office support activities
Executive Support:
- Coordinating executive visitors
- Scheduling appointments
- Assisting with hospitality arrangements
- Supporting corporate meetings and events
Internal Communication Support:
- Disseminate internal notices and announcements.
- Support employee engagement activities.
- Assist in coordinating company events and programs.
Records Management:
- Maintain accurate records of visitor registers, call logs, customer inquiries, support requests, and resolutions
- Front office reports
Requirements:
- Bachelor's degree in business administration, mass communication, public administration, customer service management, hospitality management or a related discipline
- Minimum of 2–3 years relevant experience in front desk management, reception administration, customer service, help desk support or office administration
- Experience within technology, media, telecommunications, hospitality, or customer-facing industries will be an added advantage.
- Proficiency in microsoft Office Suite, Email Management Systems, CRM Platforms, customer service tools, and office administration systems
Required Competence:
- Excellent verbal communication skills
- Strong written communication abilities
- Exceptional telephone etiquette
- Customer-focused mindset
- Empathy and patience
- Conflict resolution capabilities
- Strong organizational ability
- Attention to detail
- Effective multitasking capabilities
Personal Attribute:
- Professional Appearance
- Smart and professional presentation
- Excellent grooming standards
- Pleasant and approachable personality
- Warm and welcoming disposition
- High emotional intelligence
- Confidence and executive presence
- Ability to remain calm under pressure
- Integrity and honesty
- Positive attitude
- High sense of responsibility
- Strong interpersonal skills
- Strong work ethic and professionalism
Key Performance Indicators (KPIs):
Customer Service:
- Customer Satisfaction Score (CSAT)
- Visitor Satisfaction Rating
- Call Response Time
Help Desk Performance:
- Number of enquiries resolved
- Average resolution time
- Escalation effectiveness
Administration:
- Accuracy of visitor records
- Timeliness of administrative support
- Office coordination efficiency
The Success Profile:
- Represent Telairvision professionally at all times.
- Create exceptional first impressions.
- Deliver excellent customer experiences.
- Build positive relationships with all stakeholders.
- Support management in maintaining a world-class corporate environment.
Ideal Candidate Profile:
- Excellent spoken and written English
- Strong executive presence and professionalism
- Outstanding customer service orientation
- Ability to interact confidently with senior executives, investors, government officials, and customers
- Warm personality and excellent interpersonal skills
- Ability to work effectively in a fast-paced environment
Remuneration: NGN 150,000 – 200,000 Monthly
About Jobberman Nigeria Recruitment
Jobberman Nigeria Recruitment is currently recruiting across Management & Business Development, Accounting, Auditing & Finance, and Marketing & Communications roles. Of the 70 open positions, 42 are based in Lagos, 8 are based in Abuja, 4 are based in Delta, 3 are based in Enugu, 2 are based in Edo, 2 are based in Bayelsa, 2 are based in Port Harcourt & Rivers State, 1 is based in Kwara, 1 is based in Nassarawa, 1 is based in Kebbi, 1 is based in Imo, 1 is based in Ebonyi, 1 is based in Ondo, and 1 is remote. The openings range from entry-level and mid-level roles to senior and executive positions, covering opportunities for candidates with 0–5 years of experience through to those with 10+ years of experience.
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