Customer Service Representative
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Job summary
We are seeking to hire a Customer Service Representative to join our team.
Min Qualification:
High School (S.S.C.E)
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Abuja, Nigeria
Job descriptions & requirements
Responsibilities:
- Manage incoming customer calls, emails, live chats, or social media messages in a timely and professional manner.
- Identify and assess customer needs to achieve satisfaction and build trust with clients.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
- Maintain accurate records of customer interactions, process customer accounts, and file documents in the CRM system.
- Follow communication procedures, guidelines, and policies to uphold brand standards.
Requirements:
- Minimum qualification: SSCE.
- 1 year of previous experience in a similar role.
- Must be open to learning.
- Computer literacy is compulsory.
- English proficiency is compulsory.
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