Front Desk Offocer

Responsibilities:

• Welcome guests warmly and provide professional customer service.
• Manage guest check-in and check-out procedures efficiently.
• Handle room reservations, cancellations, extensions, and modifications.
• Verify guest information and maintain accurate records.
• Provide information about hotel facilities, services, room rates, and local attractions.
• Handle guest complaints, requests, and inquiries professionally and escalate unresolved issues to the appropriate supervisor.
• Process guest payments, invoices, receipts, and other front-desk transactions accurately.
• Monitor room availability and coordinate with Housekeeping regarding room status.
• Maintain accurate records of daily arrivals, departures, bookings, and occupancy.
• Manage telephone calls, emails, and other guest communications.
• Coordinate with Housekeeping, Security, Maintenance, Food & Beverage, and other departments to resolve guest needs.
• Ensure that the front desk and reception area are clean, organized, and presentable at all times.
• Maintain confidentiality of guest information and hotel records.
• Follow hotel policies, procedures, safety standards, and cash-handling controls.
• Prepare and submit required shift reports and handover notes.
• Handle lost-and-found items according to hotel procedures.
• Perform other duties assigned by the Front Office Supervisor or Hotel Manager.

Requirements:

• Minimum qualification of BSc.
• 2 years of previous experience in a similar role.