Customer Service Representative
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Job summary
We are seeking a courteous, professional, and customer-focused Customer Service Representative to serve as the primary point of contact for guests. The ideal candidate will ensure excellent service delivery by addressing inquiries, resolving complaints, and providing accurate information to enhance overall guest satisfaction.
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
1 year
Job descriptions & requirements
Responsibilities:
- Greet guests warmly and respond promptly to inquiries, requests, and complaints.
- Provide accurate information about hotel services, facilities, rates, and promotions.
- Handle guest concerns professionally and escalate complex issues to management when necessary.
- Maintain clear and polite communication with guests via phone, email, and in person.
- Coordinate with relevant departments (front office, housekeeping, maintenance, food & beverage) to resolve guest issues efficiently.
- Maintain records of guest interactions, feedback, and complaints.
- Ensure a high level of professionalism and hospitality at all times.
- Follow the company's policies, procedures, and service standards.
- Assist in improving customer experience by identifying recurring issues and suggesting solutions.
Requirements:
- Minimum of 1 year of experience
- Minimum of a Diploma
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