Customer Service Officer

Responsibilities:

• Receive and attend to incoming customer calls and inquiries in a professional manner.
• Send weekly product broadcasts and updates to customers.
• Ensure clear, high-quality pictures of products are taken and posted in customer groups or communication channels.
• Monitor inventory levels and promptly notify management of any shortages.
• Receive cash payments and accurately record transactions.
• Confirm and verify customer bank transfers before processing orders.
• Maintain accurate records of customer interactions, payments, and transactions.
• Support daily operational activities to ensure smooth business operations.
• Deliver excellent customer service and maintain positive customer relationships.

Requirements:

• Minimum of bachelor’s degree (graduates preferred).
• Previous customer service or related work experience.
• Good understanding of basic computer appreciation/skills.
• Strong communication and interpersonal skills.
• High level of attention to detail.
• Ability to work under pressure and manage tasks efficiently.
• Must be responsible, reliable, and organized.
• Active listening and problem-solving skills.
• Reframing ability and adaptability skills
• Critical thinking and decision-making
• Communication and interpersonal skills
• Male or Female (An unmarried candidate is preferred).

Work Schedule:

• Monday – Saturday
• 8:00 AM – 6:30 PM daily

Benefits:

• Graduate: ₦80,000 monthly (depending on qualifications)
• Salary Review: Up to 20% increase after 6 months, subject to performance.
• Christmas Bonus: Up to 20% of salary.
• Off-Work Pay: Available depending on additional work completed.