Customer Service Officer
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Job summary
The Customer Service Officer is responsible for delivering exceptional customer experiences by ensuring prompt service, accurate order handling, and a welcoming environment. The role requires strong communication skills, attention to detail, and the ability to manage customer interactions professionally in a fast-paced café setting.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Greet and attend to customers in a warm and professional manner
- Take and process customer orders accurately using the POS system
- Ensure timely service delivery and follow up on customer requests
- Handle customer complaints professionally and escalate when necessary
- Maintain the cleanliness and organization of the service area
- Provide product knowledge and make recommendations to customers
- Ensure all transactions are properly recorded in line with company policy
- Work closely with kitchen and bar staff to ensure seamless service
- Uphold the brand’s customer service standards at all times
Requirements:
- Minimum 1 year of experience
- Minimum of a BSc.
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