Customer Service Officer
Job summary
The Customer Service Officer is responsible for delivering exceptional customer experiences by ensuring prompt service, accurate order handling, and a welcoming environment. The role requires strong communication skills, attention to detail, and the ability to manage customer interactions professionally in a fast-paced café setting.
Job descriptions & requirements
Responsibilities:
- Greet and attend to customers in a warm and professional manner
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Take and process customer orders accurately using the POS system
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Ensure timely service delivery and follow up on customer requests
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Handle customer complaints professionally and escalate when necessary
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Maintain the cleanliness and organization of the service area
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Provide product knowledge and make recommendations to customers
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Ensure all transactions are properly recorded in line with company policy
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Work closely with kitchen and bar staff to ensure seamless service
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Uphold the brand’s customer service standards at all times
Requirements:
- Minimum 1 year of experience
- Minimum of a BSc.
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