Customer Care Representative
Easy apply
New
Job summary
The Customer Care Representative is responsible for handling customer inquiries, complaints, and requests, ensuring excellent customer service and maintaining positive customer relationships.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Job descriptions & requirements
Responsibilities:
- Respond to customer inquiries via phone, email, chat, or in person
- Resolve customer complaints promptly and professionally
- Provide accurate information about products and services
- Maintain customer records and update databases
- Follow up with customers to ensure satisfaction
- Escalate complex issues to the appropriate department
- Maintain a polite, friendly, and professional attitude at all times
- Meet customer service targets and performance standards
Requirements:
- Proven experience in customer service or related role (preferred)
- Minimum of SSCE, OND, HND, or Bachelor’s degree
- Excellent communication and interpersonal skill
- Strong problem-solving abilities
- Ability to work under pressure and handle difficult customers
- Basic computer skills (MS Office, CRM tools are an advantage)
- Good listening and time management skills
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