Customer Support, Social Media
Applestore.NG
Customer Service & Support
Retail, Fashion & FMCG
NGN
75,000 - 150,000
1 month ago
Job Summary
Responding to customers' queries via social media, managing the company's social media visibility, and reviewing social media campaigns
- Minimum Qualification: HND
- Experience Level: Entry level
- Experience Length: 1 year
Job Description/Requirements
Responsibilities:
- Attending to all customer queries, concerns, and comments posted to the company's social media platforms.
- Liaising with sales personnel, and the marketing team to meet and exceed customer expectations.
- Maintaining a working knowledge of company products to effectively communicate with customers.
- Staying informed on social media trends, innovations, and changes.
Requirements:
- Minimum academic qualification of an HND
- Minimum of 1 year of proven work experience
- Excellent interpersonal and people skills
- Proficiency in using collaboration and productivity tools
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