Immediate Start
1 month ago
Customer Care & Billing Manager
Victoria Water Services Limited
Customer Service & Support
Manufacturing & Warehousing
Confidential
Easy Apply
Job Summary
We are hiring a Customer Care & Billing Manager to oversee all customer interactions, ensure prompt issue resolution, and manage accurate billing operations.
- Minimum Qualification : Degree
- Experience Level : Senior level
- Experience Length : 7 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Supervise customer care team and ensure excellent service delivery.
- Oversee billing accuracy and resolve discrepancies promptly.
- Develop processes to improve customer satisfaction and retention.
- Generate reports on customer feedback, billing, and service performance.
- Collaborate with other departments to enhance the overall customer experience.
Requirements:
- Bachelor’s degree in Business Administration, Accounting, or related field.
- 7–10 years’ experience in customer service or billing management.
- Excellent communication, leadership, and interpersonal skills.
- Strong attention to detail and ability to manage high-volume transactions.
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