Customer Service Representative

Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, or in person.
• Provide accurate information about products, services, and policies
• Resolve customer complaints and issues efficiently and professionally
• Maintain customer records and update databases accurately
• Follow up with customers to ensure satisfaction and retention
• Assist in processing orders, returns, and exchanges
• Collaborate with other departments to address customer needs
• Identify opportunities to improve customer experience and provide feedback to management
• Uphold company standards and maintain professionalism in all interactions

Requirements:

• Minimum of SSCE/OND/HND/B.Sc (depending on company standards)
• Previous customer service experience is an advantage
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• Ability to remain calm and professional under pressure
• Proficient in Microsoft Office Suite and CRM tools
• Attention to detail and accuracy in handling tasks
• Ability to work independently and as part of a team
• Positive attitude and commitment to customer satisfaction
• Communication & Active Listening
• Problem Solving & Conflict Resolution
• Customer Relationship Management (CRM)
• Data Entry & Record Keeping
• Patience, Empathy, and Professionalism